Return & Refund Policy

Cooling-off period : Returns are allowed within 7 days of receiving the product (cosmetics and health foods must be new and unopened).
Cooling-off period : You may return products within 7 days of receipt (cosmetics and supplements must be unopened and unused).
Returns not accepted:
- Opened or used items
- Returns requested after the 7-day period
- Customized items

Return process:

Contact customer service within 7 days (attach order number and product photos)
Contact customer service within 7 days (include order number and photos)
After confirming that the return conditions are met, we will provide return instructions
Upon approval, we will provide return instructions
After inspection, refund within 7 working days
Refund will be issued within 7 business days after inspection

Returns accepted only for:
- Defective items
- Wrong items shipped
- Significant shipping damage
Return time limit : notify customer service within 7 days after receiving the product and attach photos
Time limit : Notify customer service within 7 days of receipt, with photos provided
Return shipping costs : Due to defects or wrong shipments, the company will bear the cost; no returns will be accepted for other reasons
Return shipping cost : Covered by us for defects/wrong shipments; no returns accepted for other reasons

Refund by original payment method (deposited based on bank operating time)
Refunds will be processed via the original payment method (subject to bank processing times)
Non-defective returns will be subject to shipping charges (if applicable)
Non-defective returns will have shipping costs deducted (if applicable)

Customer Service Email: info@cellsecret.com
International calls: +886-800-200-880

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