退款政策
退貨政策 / Return & Refund Policy
1. 台灣地區退貨規範 / Taiwan Orders
滿意保證與猶豫期 / Satisfaction Guarantee & Cooling-off Period： 為確保您的使用體驗，我們提供自收到商品隔日起算 14 日內的安心保障。
-
保養品類： 我們深知每個人膚質不同，若您在開封使用後產生皮膚不適，或使用感受不符期待，請於收到商品隔日起 14 日內聯繫客服，我們承諾提供退貨退款服務（若單筆包含多件同款商品，僅限 1 件開封，其餘需維持未拆封）。
Satisfaction Guarantee & Cooling-off Period: To ensure the best experience, we offer a 14-day peace-of-mind guarantee, starting from the day after you receive the items.
-
Skincare: If you experience skin irritation or are unsatisfied with the results after opening and using the product, please contact us within 14 days of receipt for a return and refund.
不接受退貨情況 / Returns Not Accepted：
-
超過 7 日猶豫期。 / Returns requested after the 14-day period.
-
惡意大量毀損、人為破壞商品。 / Intentional damage to products.
-
同款保養品拆封超過 1 件以上。 / More than one unit of the same skincare item has been opened.
-
訂製商品或特定促銷標註不可退貨之商品。 / Customized items or specific non-returnable promotional items.
退貨流程 / Return Process：
-
聯繫客服： 於 14 日內私訊官方帳號或聯繫客服，附上訂單編號與說明。 Contact Us: Message our official account or customer service within 7 days with your order number and details.
-
快速審核： 我們將於 24 小時內回覆退貨指示，由專人協助您。 Fast Approval: We will respond with return instructions within 24 hours to assist you.
-
退款保證： 商品收回檢查無誤後，將於 7 個工作天內完成全額退款。 Refund Guarantee: Upon inspection, a full refund will be issued within 7 business days.
2. 國際訂單退貨規範 / International Orders
-
僅接受以下情況退貨 / Returns accepted only for:
-
商品瑕疵 / Defective items
-
錯誤出貨 / Wrong items shipped
-
嚴重損壞 / Significant shipping damage
-
-
退貨時限：收到商品後 7 日內通知客服並附照片
Time limit: Notify customer service within 7 days of receipt, with photos provided -
退貨運費：因瑕疵或錯誤出貨，由本公司承擔；其他原因不接受退貨
Return shipping cost: Covered by us for defects/wrong shipments; no returns accepted for other reasons
3. 退款方式 / Refund Method
-
原支付方式退款（依銀行作業時間入帳）
Refunds will be processed via the original payment method (subject to bank processing times) -
非瑕疵退貨將扣除物流費用（如適用）
Non-defective returns will have shipping costs deducted (if applicable)
客服信箱 / Email: info@cellsecret.com
客服電話 / Tel: +886-800-200-880
